I. GENERAL RENTAL CONDITIONS
1. APPLICABLE PROVISIONS AND ACCEPTANCE OF THE GENERAL CONDITIONS
All reservations for stays in guesthouses and lodges whose owner is a member of the Federation of Gîtes de Wallonie and exclusively these reservations are subject to these general conditions.
Unless expressly stipulated otherwise, the customer is deemed to have read these conditions and to have accepted all of their clauses at the latest when paying the reservation deposit or taking possession of the room.
The owner certifies that the rented property complies with Book III of the Walloon Tourism Code relating to fire standards for tourist accommodation in the region.
2. FORMATION OF THE CONTRACT AND PAYMENT OF THE PRICE
The reservation becomes effective and is worth rental contract as soon as the customer has sent the owner at least a deposit of 50% of the amount of the price of the stay to the account BE92 6110 4526 5223 .
Taking possession of the room also constitutes a rental contract. The prices are inclusive of all charges, excluding tourist tax and any supplements.
The balance of the stay is to be paid at the latest upon arrival at the owner. Consumption and additional services not provided in advance will be paid at the end of the stay to the owner. Unless otherwise specified, all on-site payments are made only in cash.
3. CANCELLATION OF THE CONTRACT
Any cancellation by the customer must be notified by letter or email addressed to the owner.
• If the cancellation occurs more than 30 days before the start of the stay, the deposit will be refunded in full. In other cases, the deposit remains with the owner.
• If the cancellation occurs less than 7 days before the start of the stay, the owner has the right to claim the balance of the price of the accommodation.
• In the event of a shortened stay, the price corresponding to the cost of accommodation and the additional services requested but not consumed remains fully acquired by the owner.
In case of cancellation of the stay by the owner before the start date of the stay, he must inform the customer by all possible means. The customer will be refunded immediately of the sums paid. Except in cases of force majeure, if the cancellation occurs less than 48 hours before the start of the stay, he will be offered accommodation of the same or higher quality at the price of his reservation.
4. ARRIVAL, DEPARTURE AND DURATION OF STAY
The client must appear on the specified day and at the times indicated. By legal obligation, the customer will be asked, upon arrival, to communicate the information necessary for the control of travelers (contact details, identity number, etc.).
In the event of late or delayed arrival, the client must notify the owner. If the customer has not appeared within an hour of the day and time scheduled for the start of the stay, the reservation becomes void and the owner can dispose of his guest rooms.
The owner has the right to claim the balance of the price of the accommodation.
Unless agreed with the owner, departure is before 10 a.m.
In the event of a reservation for a fixed period greater than 15 days, or for an indefinite period, the parties will draw up an inventory of fixtures. The customer who takes a reservation from an owner for a fixed period may in no case claim any right to remain in the premises beyond the period provided. Assignment or subletting is prohibited.
5. USE AND OCCUPANCY OF PREMISES
The client must respect the peaceful character of the premises and make use of it in accordance with their destination. He will take into account the peace of mind of the other occupants and the owner. Parents will also ensure that their children respect the rules of the place.
The booked stay is fixed for a specific number of people including babies and young children. If the number of customers exceeds this number, the owner has the right to refuse additional customers or to force the customer to reserve another room (if available) to accommodate these customers, at the price displayed.
The refusal can in no case be considered as a modification or breach of contract on the initiative of the owner, so that in case of departure of the customer, no refund can be considered.
Pets are only accepted with the owner's special agreement.In case of non-compliance with this rule, the owner has the right to refuse the entry of the client into his room. The refusal can in no case be considered as a modification or breach of contract on the initiative of the owner, so that in case of departure of the customer, no refund can be considered.
The client is advised not to smoke in his room to avoid accidents that could affect the quality and atmosphere of the accommodation.
He undertakes to make the room and the furniture made available to him in good condition.
Any complaint relating to the inventory of fixtures must be
• immediately notified to the owner,
• submitted to the Federation of Gîtes de Wallonie by email, fax or postal mail within three days of the start of the stay.
Any other complaint relating to a stay can be addressed to the Federation, competent to issue a proposal in favor of an amicable agreement.Failing to do so, only the courts of the judicial district of the place where the building containing the rooms is located are competent.
II. GENERAL CONDITIONS OF ONLINE SALE VIA L'ORC
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the client having indicated his agreement with them. The customer has the option to save and print these general conditions.
All of our advertisements, web pages or offers are prepared in good faith and based on the data available. The maps, photos and illustrations are presented for informational purposes and are not contractual. They may be subject to modifications before the reservation is finalized. The customer authorizes us to correct any obvious material errors in the information that we communicate to him.
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before booking the service.
The customer authorizes us to correct any obvious price errors.
The client chooses the services presented on the regional marketing tool.He acknowledges having read the nature, destination and methods of booking the services available on the booking tool and having requested and obtained the necessary and / or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be engaged in this regard. The reservation is deemed to have been accepted by the client at the end of the reservation process.
5. RESERVATION PROCESS
The reservations made by the customer are made via the dematerialized reservation voucher available online on the reservation tool.The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The client certifies the veracity and accuracy of the information transmitted. Once the final choice of services to be reserved has been made, the reservation procedure includes the following stages until validation: entering the bank card in the event of a guarantee or prepayment request, consulting and accepting the general conditions of sale relating to the service (s) services (s) and, finally, the validation of the reservation by the customer.
6. ACKNOWLEDGMENT OF RESERVATION
The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email immediately. The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected tariff, accepted by the client, the date of reservation made as well as the address of the establishment. to which the customer can submit complaints.
7. RIGHT OF WITHDRAWAL
It is recalled that, in accordance with article VI.53 of the Belgian Economic Law Code, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (for example, holiday accommodation),
- car rental,
- catering and services linked to leisure activities.
8. RESPECT FOR PRIVACY
We collect your data in accordance with the General Regulations on the Protection of Personal Data (2016/679) ("RGDP").
The personal data you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the above-mentioned Regulations). For these purposes, your data can thus be transferred to our partners, including in particular Elloha.com which manages the booking tool, online payment providers, providers established in third countries. In particular when paying online, the customer's bank details must be sent by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles enshrined in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As a person whose data is collected, you have the right to access, rectify and delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, mentioning your name, first name and address as well as the subject of your correspondence.
Your complaints relating to the collection and processing of your personal data can be addressed to the competent supervisory authority.